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Understand the Legal Framework Behind Your Account

Every account on dg111 operates under a defined set of legal conditions — covering how your data is held, how access is granted, and what rules apply to your wallet activity through Touch 'n Go eWallet, Boost, and GrabPay.

Account conditions clearly statedData handling under defined policyAccess subject to Malaysian lawTouch 'n Go eWallet, Boost, GrabPay coveredContact path for legal queries
dg111 Understand the Legal Framework Behind Your Account
LEGAL CONTACT PATHS

Reach Us With Your Legal or Account Questions

For anything tied to your account conditions, data rights, or a specific transaction dispute, we have three direct contact paths. Each channel connects you to a team member who can pull the relevant records and respond with specifics — not a generic reply.

Team online

Live Chat

Open live chat from your account dashboard. A team member picks up your query and can access your account log and transaction history to give you a direct answer.

Email Support

Send your legal or data query by email with your registered account ID. We respond with documented, specific replies — suitable for formal data requests or policy clarifications.

Account Help Centre

The help section inside your account covers the most common legal questions — account suspension, data access requests, and payment dispute steps — before you need to contact the team.

HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

Our handling of your account information follows four operational pillars. These are not abstract commitments — each one maps to a concrete action you can verify or request through your account settings or our contact channels.

Data Handling

We store your registration details, payment method records, and session logs securely. We do not sell your data. You can request a summary of what we hold by raising a ticket through email.

Cookies and Tracking

Our site uses functional and analytics cookies. You can manage cookie preferences through your browser settings. Disabling non-essential cookies does not affect your account login or wallet access.

Account Security

Account access uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, lock your account immediately via the security section and contact live chat.

Data Retention and Deletion

We retain account data for as long as your account is active and for the period required under applicable rules. To request deletion, submit a written request through email with your account ID.

Answers to the Legal Questions We Get Asked Most

These are the questions about account rights, data access, and legal conditions that come up most often. Each answer is specific to how dg111 operates — not a generic policy template.

By completing account registration, you accept our terms and conditions in full. These cover account use, wallet transactions via Touch 'n Go eWallet, Boost, or GrabPay, and the rules that apply to disputes.

Access depends on local law and is available only where permitted. We do not override Malaysian legal requirements; it is your responsibility to confirm access is lawful in your specific location.

Send an email with your registered account ID and a written data access request. We will compile and return a record of what we store, including registration details and transaction history.

Account data is retained for the period required under applicable regulations after closure. You may request deletion beyond that minimum period by submitting a written request with your account ID via email.

Yes. Raise the dispute through live chat or email with your transaction reference. We hold a full log of all payment events and can verify the status of any Boost, FPX, or DuitNow transaction on record.

Go to the security section in your account settings immediately and use the lock option. Then contact live chat with your account ID so we can review the session log and take protective action.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.