Reference

How dg111 Handles Your Personal Data

Your privacy matters to how we run this platform. This policy sets out exactly what data dg111 collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby — and how we keep that…

Account data protectionLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayCookie and device policyYour right to access or delete dataDirect contact for privacy requests

Explore the Lobby Read FAQ

REACH OUR TEAM

Contact Us About Privacy Matters

Privacy requests — including data access, correction, or deletion — are handled by our dedicated privacy contact path. Whether you are in Petaling Jaya or elsewhere in Malaysia, the same channels apply for all account-linked enquiries. Responses to formal data requests are processed in the order received; using the email channel gives you a written record of your request and our reply.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We keep your data only for as long as your account is active or as required to meet our legal obligations. Once a retention period expires, account data is deleted from active systems. SSL encryption applies to every page on this platform — from account login to payment submission via Touch 'n Go eWallet, Boost, or GrabPay.

Account Security

Your login credentials are stored as encrypted hashes. We do not have access to your raw password. Any change to your account email or phone triggers an OTP verification step.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs on your device. You can adjust cookie preferences through your browser settings.

Data Retention

Active account data is retained while your account is open. If you close your account, personal data is held only for the period required under applicable law, then deleted.

Third-Party Sharing

Data is shared with payment processors, fraud-detection services, and game studios only to the minimum extent needed. We do not share data for advertising purposes without your consent.

What Information We Collect and Why

dg111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the details you submit — name, contact information, and account credentials. When you make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, our payment processor receives the transaction reference, not your full wallet credentials. We do not store raw

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payment authentication data on our servers. Browsing data — pages visited, session duration, device type — is collected through cookies and analytics tools to improve how the lobby loads on your device. We also collect IP addresses to apply regional access controls in line with local
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law. If you contact our support team, the conversation log is retained for account resolution purposes. Data collected through DuitNow or FPX transfers follows the same handling rule: only transaction identifiers and timestamps are retained. We do not sell your personal data to third parties. Sharing
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with service partners — such as payment processors, fraud-detection services, and game studios — is limited to what is strictly required for those services to function. You can request a full summary of the data we hold on your account at any time by writing to
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our privacy contact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Privacy Rights on dg111

Below are the questions our account holders ask most often about how their data is handled on this platform. If your question is not covered here, use the live chat or email channel listed above to reach our privacy team directly.

We collect your name, contact details, and account credentials at registration. Device and session data are collected automatically when you browse the lobby or load a game.

No. When you deposit through Touch 'n Go eWallet, Boost, or GrabPay, only the transaction reference and timestamp are retained. Your wallet credentials stay with the payment processor.

Submit a data access request through the Privacy Request form in the Help Centre, or send an email with your registered account name. We will respond with a data summary.

Yes. Submit a deletion request through live chat or email. We will action it within the timeframe required by applicable law, after which data is removed from active systems.

We use session cookies for login continuity and analytics cookies to improve lobby performance. You can adjust or block cookies through your browser settings at any time.

Data is shared only with payment processors, game studios such as Pragmatic Play and Evolution, and fraud-detection services — strictly to the minimum needed for those functions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoWave Crash Game

How dg111 Handles Your Personal Data

Contact Us About Privacy Matters

Data Handling, Cookies, Security and Retention

Account Security

Cookie Policy

Data Retention

Third-Party Sharing

Questions About Your Privacy Rights on dg111

01 What personal data does dg111 collect when I open an account?

02 Does dg111 store my Touch 'n Go eWallet, Boost, or GrabPay payment details?

03 How do I request a copy of the data dg111 holds on my account?

04 Can I ask dg111 to delete my personal data?

05 Does dg111 use cookies, and can I turn them off?

06 Who does dg111 share my data with?

Privacy Policy

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